Privacy Policy

SecureGlobal Labs is the product and technology studio of SecureGlobal Technology. SecureGlobal Technology is the operator behind SecureGlobal Labs and its products. This Privacy Policy explains how we collect, use, share and protect information in connection with the SecureGlobal Labs website and the SecureGlobal products and services made available through it.

This policy covers:

• visitors to the SecureGlobal Labs website at https://securegloballabs.com; and
• users of SecureGlobal products and services that are made available and subject to this policy.

An individual product may have its own product-specific privacy notice that provides additional detail about how that product processes information. Where a product-specific notice applies, it supplements this master policy. ImportAI, for example, has a product-specific Privacy Policy at https://useimportai.com/privacy.

BeyondTeamAI also has a product-specific Privacy Policy that supplements this master Privacy Policy for BeyondTeamAI-specific processing, available at https://beyondteamai.com/privacy.

Depending on the product and features you use, we may collect the categories of information described in this policy. Not every category applies to every product or user.

Where a product requires an account, we may collect information such as your name, email address, account credentials and related profile or authentication information.

We may collect content, data, prompts or other inputs you submit to the Services, as well as information you provide when contacting support or completing forms.

Where you use AI-powered features, we may process your inputs and the outputs generated, together with related technical information, as necessary to provide, operate, secure and troubleshoot those features. Any additional use of such information for product or service improvement is subject to the practices and disclosures applicable to the relevant product.

We may collect information about how you use our products, including features used, actions taken and interactions with the Services.

Where you make a purchase, we may collect transaction details such as the products or services purchased, amounts, currency, status and related references. Payments are processed by third-party payment processors; we do not store full payment card numbers.

Where a product such as ImportAI facilitates the purchase of physical goods, we may process order information, shipping and delivery details, marketplace or seller information, procurement and logistics information, and related communications.

We may collect technical information such as IP address, browser and device type, operating system, approximate location derived from technical data, pages visited, referring pages, timestamps and log data.

We may use cookies and similar technologies to operate the website, remember preferences and analyse traffic. Where applicable, you can control cookies through your browser settings. We may use analytics providers to help us understand how the Services are used.

We use information for the purposes described below, and as otherwise disclosed to you or permitted by applicable law.

We use information to provide, operate, maintain and secure the Services, to authenticate users, to process transactions and to deliver requested features.

We use information to operate AI features, including processing inputs to generate outputs, recommendations or analyses, and to maintain and improve the reliability of those features.

We use information to process payments, manage subscriptions and billing where applicable, prevent fraud and maintain transaction records.

For physical-goods products, we use information to facilitate procurement, warehousing, shipping, delivery and related customer communications.

We use information to respond to inquiries, provide support and resolve issues.

We use information to detect, prevent and address fraud, abuse, security incidents and other harmful activity.

We use information to comply with legal, tax, accounting and regulatory obligations and to respond to lawful requests.

We use information to understand usage, troubleshoot, test and improve our products and services.

We may share information with the categories of recipients described below, in each case as necessary for the relevant purpose and subject to appropriate safeguards. We do not sell personal information for money.

We share information with payment processors to process payments, manage subscriptions and billing, and prevent fraud.

We share information with hosting, cloud infrastructure and authentication providers that support the Services.

For physical-goods products, we share information with marketplaces, sellers, procurement providers, warehouses and logistics or shipping providers as necessary to fulfil orders.

For software products, where you connect third-party platforms, we may share information with those platforms as necessary to provide the connected features you use.

SecureGlobal operates products that can involve cross-border services. Depending on the cloud providers, AI and service providers, connected platforms, marketplaces, procurement and logistics providers, and destination countries involved, your information may be processed in countries other than the one in which you are located. Where required, we take steps to support lawful international transfers.

We retain information for as long as necessary to provide the Services and for the purposes described in this policy, including to complete transactions, provide support, prevent fraud and maintain security, and to meet legal, accounting and regulatory obligations. Retention periods vary depending on the type of information and the purpose.

We implement reasonable technical and organisational measures designed to protect information. However, no method of transmission or storage over the internet is completely secure.

Depending on where you live, applicable law may provide you with rights in relation to your information. These may include the right to access, correct, delete or object to certain processing, to restrict processing, to request portability where applicable, to withdraw consent where consent is relied upon, and to lodge a complaint with an appropriate supervisory authority. To make a request, contact us at hello@securegloballabs.com. These rights may be subject to limitations under applicable law.

The Services are not intended for children acting independently where they lack the legal capacity to enter into the applicable transaction. Where legally permitted, parent or guardian involvement may be required. We do not knowingly collect information from children in circumstances where this is not permitted.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Where required by applicable law, we will provide additional notice.

If you have questions about this Privacy Policy or your information, contact us at hello@securegloballabs.com. You can also review our master Terms of Service and Refund & Cancellation Policy.