Refund & Cancellation Policy

This Refund & Cancellation Policy explains the general framework for cancellations and refunds across products and services operated by SecureGlobal Technology through SecureGlobal Labs. Refund and cancellation rules differ according to the product and the type of transaction. This master policy applies together with any Product-Specific Terms.

An individual product may have its own refund and cancellation policy. Where a product-specific policy addresses a product-specific matter differently from this master policy, the product-specific policy governs that matter to the extent necessary, subject to applicable law.

ImportAI, for example, has a product-specific Refund & Cancellation Policy at https://useimportai.com/refunds, which should be read together with the ImportAI Terms at https://useimportai.com/terms.

For software and software-as-a-service products, such as BeyondTeamAI, refund eligibility depends on the applicable product terms, whether the service was delivered or made available, whether there was a payment error or duplication, and any rights you have under applicable law. Where no product-specific refund policy is published for a product, this master policy provides the baseline framework.

BeyondTeamAI's currently confirmed product-specific Terms, which include its payment, subscription and cancellation provisions, are available at https://beyondteamai.com/terms.

Where a product is offered on a subscription basis, the applicable product or payment process will provide the available method for managing or cancelling the subscription. The effect and timing of a cancellation, including whether access continues through any period already paid for, are determined by the applicable product terms and the billing arrangement disclosed for that product. Cancellation does not affect any refund or consumer right provided by applicable law.

For one-time payments for software or services, refunds are considered based on the applicable product terms, whether the service was delivered, payment error or duplication, and mandatory consumer law. A change of mind does not, by itself, create a right to a refund unless applicable law or the product terms require it.

ImportAI involves AI-assisted shopping for physical goods supplied through third-party marketplaces, sellers, procurement providers, warehouses and logistics or shipping providers. Refund and cancellation eligibility depends on the stage of the transaction, and may be affected once procurement, warehousing or shipping has begun.

The detailed ImportAI cancellation and refund lifecycle is governed by the ImportAI Refund & Cancellation Policy at https://useimportai.com/refunds, together with the ImportAI Terms at https://useimportai.com/terms, subject to applicable law and this master framework.

If you believe you were charged in error, charged twice, or charged an incorrect amount, contact us at hello@securegloballabs.com with the relevant details. We will review the matter and work with the applicable payment provider. Where a payment error or duplication is confirmed, an appropriate correction or refund will be made to the extent required.

Where a refund is approved, it is processed through the original payment method or the relevant payment provider. Processing times may vary depending on the provider, the payment method and your financial institution. We do not control the timing of a provider or financial institution's processing.

Transactions may involve currencies, exchange rates and fees set by third-party payment providers or financial institutions. Refund amounts may be affected by currency conversion or provider policies. Such differences are outside SecureGlobal's control except as required by applicable law.

If you have a concern about a charge, we encourage you to contact us first at hello@securegloballabs.com so we can review it. Nothing in this policy prevents you from exercising any right you may have to raise a payment dispute or chargeback with your payment provider or financial institution under applicable law.

Nothing in this policy excludes, restricts or modifies any right, remedy or protection you have under mandatory applicable consumer or other law. Where mandatory law provides a right that differs from this policy, that right prevails.

If you have questions about cancellations or refunds, contact us at hello@securegloballabs.com. You can also review our master Terms of Service and Privacy Policy.